Return and Refund Policy

Dravimoxa is committed to maintaining a transparent and professional relationship with our patrons in Singapore. This document outlines our procedures for addressing order discrepancies, ensuring full compliance with the Consumer Protection (Fair Trading) Act and the Sale of Goods Act. Our goal is to provide a clear path to resolution for every shopper.

Step 1: The Window

The eligibility period for any return request is established as a 30-day window. This period begins on the day the item is delivered to your doorstep. We believe this timeframe allows sufficient opportunity for you to inspect your purchase and ensure it meets your expectations. All requests must be initiated within these 30 days to be considered under our standard resolution framework.

Step 2: Validation

To maintain operational efficiency and fairness, we identify specific criteria for returns. Dravimoxa accepts returns only for items that are received in a damaged state or if the product delivered is incorrect or the size of the dress is wrong. These situations fall under the legal protections provided to consumers in Singapore regarding goods that do not conform to the contract.

It is important to note that we do not entertain returns, exchanges, or refunds resulting from a change of mind. We encourage our community to be certain of their selections before finalizing an order.

By focusing on genuine product issues, we ensure that resources are dedicated to providing a high-quality experience for those who receive faulty items. Furthermore, items must remain in their original condition to be eligible for validation.

Step 3: The Process

If you identify an issue with your order, the first step is to contact our support team. Please send an email to fashion@dravimoxa.com with your order details. To expedite the validation process, we request that you provide clear evidence of the issue, such as photographs of the damage or the incorrect item received.

Our team stays live from 9 AM to 5 PM SGT, Monday to Friday, and will review your submission promptly. Once we have reviewed the evidence, we will provide further instructions. This humanized approach ensures that your concerns are heard and addressed by a professional representative who is ready to assist.

Step 4: Logistics

Once your request is validated, Dravimoxa takes full responsibility for the logistics. We will arrange for a courier to pick up the item from your address at no cost to you. We handle the coordination to ensure the process is as smooth as possible. After the item reaches our facility, we perform a thorough inspection within 24 hours.

If the item is found to be damaged beyond repair or if a replacement is unavailable, we move toward a fiscal resolution. If a replacement is available, we will prioritize sending the correct item to you. There is no restocking fees associated with this process, as we believe in standing behind the quality of the apparel we provide to the Singapore market.

Step 5: The Refund

For cases where a refund is the necessary outcome, we utilize bank transfers. Since Dravimoxa operates exclusively on a Cash on Delivery (COD) basis, we do not have your fiscal information on file. We will contact you via email to request the necessary bank details to facilitate the transfer.

Upon receiving your details, we initiate the refund process. It typically takes 5-6 business days for the amount to be reflected in your account, depending on your specific banking provider.

This timeline ensures that the transaction is processed securely and accurately. We remain committed to transparency throughout this final step, ensuring you are fully informed until the amount is returned.

Company Name: Dravimoxa

How to Reach Us: fashion@dravimoxa.com

Our Support Hours: Monday to Friday, 9AM to 5PM, SGT